Attire
Please arrive at the Spa wearing comfortable, light clothing or a bathrobe. Disposable undergarments are available on request.

Cancellation Policy
A 24 hour cancellation notice is required to help us re-schedule your appointment, subject to space availability. Any cancellation with less than 4 hours' notice will incur a 50% cancellation fee. A full fee will imposed for a "no-show".

Check-in
Please arrive at least 15 minutes prior to your scheduled treatment to avoid reduced treatment times. A late arrival will result in a shorten treatment to accommodate other guest fairly.

Etiquette
The Spa is a retreat for your body, mind and spirit. For the consideration of others, we request that visitors keep noise to a minimum. Children are not allow at the Spa unless they are having a treatment, accompanied by an adult. We ask that you respect other guests' privacy by speaking softly.

Mobile phones and electronic devices are discouraged. 

Gift Certificates
Treat a friend or loved one by giving them an experience they will never forget. Gift certificates are available for use against any spa treatments, packages or retail products. Gift certificates are not refundable and must be presented at the time of treatment. Vouchers are valid for three months from date of issue.

Payment
We accept cash and all major credit cards. All prices are nett, quoted in AUD and are subject to change without prior notice.

Refund Policy
Treatment packages are non-refundable. Unused portion of the packages are non-exchangeable for another time.

Reservations
Advance booking prior to your arrival is recommended to secure your preferred date and time of treatment. A credit card number is required at the time of booking for a confirmed appointment.

Smoking and Alcohol
Smoking and the consumption of alcohol within the spa area are prohibited. It is also advisable to avoid the consumption of alcohol or heavy meals prior to, or after spa treatments.

Spa Treatment Hours
The Spa is open from 10am to 9pm daily. Last treatment finishes at 9pm. 

Special Consideration
If you are pregnant, you may wish to avoid booking treatments that involve the use of essential oils.

Massages or stimulating treatments are not recommended during the first three months of pregnancy.

If you have high blood pressure, heart conditions, allergies, or other medical complications, we advise that you consult your doctor before signing up for any spa services.

Please inform your therapist of any medical conditions.

Valuables
We recommend that no jewellery be worn at the Spa. The management and staff accept no responsibilityfor the loss of money or valuables of any kind brought into the spa premises.